FAQs

We recommend that you only air your pillow. We recommend that you dab clean only the soiled area and dry in a breezy spot away from direct sunlight. Do not immerse your pillow in water. Do not machine wash. Do not spin dry.
Such a situation is rare, but if it in fact does have an odour, then it is probably due to the newness of the foam. But it may also have something to do with the climatic environment during its transport from our factory to your point of purchase ... such as hot or humid conditions. To eliminate the odor, simply take the pillow out of its slip and air it overnight in a 'breezy' location. Once the odor has gone, it will not return. Do not leave it in direct sunlight because the foam will discolour.
Memory ORIGINAL: A super-soft memory foam pillow designed to suit all. The most popular choice. Memory PLUS: Slightly firmer memory foam comes with an extra set of firmer foam inserts so you can adjust the fell of the pillow in addition to the thickness. For average to above average physiques who seek a full-bodied pillow. Traditional DELUXE: A medium 'feel' traditional foam pillow. For those who prefer a none memory foam pillow or a firmer pillow don't want either a super-soft or too-firm feel to their pillows.
The lifespan of your pillow can change from person to person due to different usage such as restlessness and head weight, and body moisture (sweat).
Foam Quality: Foam differs from product to product and from company to company. We use the highest quality foams available. We try and find the right balance between quality, durability, and most importantly, comfort!
Sweat: It tends to break down the foam by keeping it moist. It can also lead a pillow to develop an odor as bacteria becomes present due to the sweat particles. If your pillow develops an odor after use then we recommend buying a new one.
Amount of use : All foam pillows will soften over time. Please allow yourself time to adjust to your new pillow. A medical professional may recommend you replace your pillow every one to two years on average.